Customer Experience Manager (m/w/d) 

- World-leading company in the packaging industry 










We are searching for a Customer Experience Manager (m/w/d) for the Danish manufacturer Hartmann A/S. This is a very interesting newly created international position, where you will be actively involved in shaping the future interaction with the companies’ European customers.


As Customer Experience Manager (m/w/d) you will become part of a dynamic organization with a professional but also casual approach, flat hierarchies and short decision paths. You will be working out of Hartmann’s office in Eschborn in Germany interacting with the sales team, customers and production sites all over Europe. You will report directly to the European Supply Chain Director in Denmark.


Hartmann A/S is a Danish listed company with a history of more than 100 years. Hartmann is the world’s leading manufacturer of moulded fibre egg packaging, as well as a leading manufacturer of fruit packaging and of machinery for producing moulded fibre packaging.

Hartmann consistently relies on quality products and is known for a very high level of commitment, sustainability and responsibility for the environment. Hartmann was the first company to produce both CO2 neutral and FSC® certified packaging for retailers and all Hartmann’s products are based on recycled paper.

The company is characterized by high employee satisfaction as well as a pleasant informal and casual manner.


Find out more about Hartmann A/S at: https://www.hartmann-packaging.com


Your main tasks:

  • Take ownership of the company’s interaction with customers in order to understand, describe, change and implement value adding working methods and processes as well as communication throughout the organisation.
  • Arrange and conduct customer meetings and visits together with sales in order to detect, understand and discuss customer needs and obvious areas of opportunities for improvement.
  • Conduct reviews in order to get approval prior to the start of a new project.
  • Set up and manage different new projects in groups who can define, design and implement the new customer orientated processes in detail.
  • Manage internal trainings and workshops on-site for sales and marketing offices, productions sites and supply chain across the sales regions.
  • Set and evaluate KPIs, measuring success for each new project.


Your profile and qualifications:

  • 3-5 years work experience in a client relationship, account, or project management role with a Bachelor’s Degree or similar.
  • Experience working cross-functionally as well as experience in training/adult learning training/adult learning.
  • Good understanding of process automation, strong IT knowledge including MS Office packages, and preferable experience in CRM/CX systems (Customer Relationship Management/ Experience).
  • Ability to build trusted relationships who can influence internal stakeholders to make solid and lasting changes.
  • Strong negotiations & presentation skills, convincing in your communication and a professional appearance.
  • Strategically thinking and structured working manner, highly self-motivated, dynamic, responsible and an open-minded approach.
  • Fluent in German and English is mandatory, French is an advantage.
  • Open to travel – 40-50 days per year.


Offer:

  • A dynamic workplace with committed colleagues, an international team, a casual atmosphere, flat hierarchies and short decision paths.
  • A varied, interesting and responsible job with good personal development opportunities.
  • Unlimited employment contract with a good salary and possibility to partly work in home office.


Office location:

Hartmann’s German office is located in Eschborn near Frankfurt a.M. and you ideally live within reasonable distance. Working hours are partly flexible.


Travel throughout Europe:

You may expect to travel around 40 to 50 days per year throughout Europe interacting with the Sales Team, customers and production sites.


Eintrittstermin

We would like to welcome you as soon as possible, but if you are the right candidate, we are happy to wait for you.


Please send your application with indication of salary expectations and possible starting date as a PDF or Word file by email to: info@exactrecruitment.com


If you have any questions in advance, please do not hesitate to contact us.

 

We look forward to your application and of course guarantee full discretion.

BildProfilSteen
BildProfilMartin

Steen Toftegaard Poulsen

Headhunter, Senior Partner


Mobil: +49 172 422 1004

E-Mail: stp@exactrecruitment.com

Martin Larsson

Headhunter, Senior Partner


Mobil: +49 173 516 1438

E-Mail: ml@exactrecruitment.com

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